Return Policy Page

Policy & Agreement

Payment Methods

• Visa

• Mastercard

• Discover Network

• Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)

• No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but we do not accept international credit cards at this time.

Money Back Guarantee/Refund Policy

EyeCU.TV SATISFACTION GUARANTEE - EyeCU.TV offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

• 10-day replacement or refund guarantee on all DVR’s.

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. DVRs must be returned within 10 days from the invoice date for a refund. A return authorization number is required for all returns. The RMA must be requested within 14 days from purchase and returned within 30 days of purchase. A 15% restocking fee will apply. Returns without an RMA clearly noted on the label will be returned and refused. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform EyeCU.TV of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only Authorize.net will process the payment to make sure your information is handled with the utmost level of security.

Privacy

EyeCU.TV respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from EyeCU.TV are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Order Status

EyeCU.TV will keep you informed of your order status via e-mail. All tracking information will be emailed to your EyeCU.TV ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. EyeCU.TV does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Rush processing

EyeCU.TV will rush process your order for an additional fee provided that the following conditions are met:

• Order is submitted before 12 noon PST.

• Your transaction and credit card authorization is successfully completed before 12:30PM PST.

• Your shipping address matches your credit card billing address (i.e. No alternate ship to address).

• Rush Processing does NOT apply to Pre-Paid Check orders.

Rush Processing Disclaimer:

IN ALL CIRCUMSTANCES, EYECU.TV 'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE EYECU.TV CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, EYECU.TV WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR RUSH PROCESSING FEE WILL BE REFUNDED.

Back-orders

Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance, we will offer to Back-Order the product for you or will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your EyeCU.TV login to alert you of the situation.

Change orders

You may request a change to your order provided the order has not already been charged to your account. Please call 1-800-44-EYECU during EyeCU.TV 's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders

You may request than an order be canceled provided the order has not already been processed and shipped. Simply call 1-800-44-EYECU during EyeCU.TV 's hours of operation to request an order cancellation. If your order was placed using a credit card and that transaction has settled prior to cancellation a 5% cancellation fee will be imposed. You will receive a credit to your credit/debit card within 1-6 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Shipping Methods

• FedEx 3Day Express Saver - 3 to 4 business days + 24-48 hours to process the order.

• FedEx 2Day - Delivery within 2 business days + 24-48 hours to process the order.

• FedEx Standard Overnight - Delivery within 1 business day + 24-48 hours to process the order.

• UPS Ground - 5 to 7 business days + 24-48 hours to process the order.

• UPS 3Day - 3 business days + 24-48 hours to process the order.

• UPS 2Day - 2 business days + 24-48 hours to process the order.

• UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours to process the order.

• For Hawaii and Alaska customers, FedEx can only ship via 2Day Air, and the shipping time will not be guaranteed. Therefore, EyeCU.TV will default to and charge for 2Day Air.

• FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.

• All orders require 24-48 hours processing time before shipping.

• EyeCU.TV does not process orders during weekends.

• No deliveries will be made on Saturday or Sunday.

• EyeCU.TV does not guarantee same day shipping.

• EyeCU.TV does not offer International/Canadian shipping options at this time.

• All orders shipped within Georgia will be charged state sales tax. Please note that the sales tax for Georgia orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

• Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.

Cross-Ship

EyeCU.TV does not cross-ship DVR’s under any circumstance. All other items may be cross-shipped if the following criterion is met:

1. The customer first agrees to purchase the replacement item.

2. The same make / model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to EyeCU.TV .

3. Under no circumstance will EyeCU.TV cross-ship merchandise beyond 30 days from the original invoice date.

Combo Specials

Combo Specials are offered by EyeCU.TV as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). EyeCU.TV cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

* Please note that an item advertised as "free" in a combo special may still incur a shipping charge.

Bundle Specials

Bundle Specials are offered to EyeCU.TV shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). EyeCU.TV cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair / replacement only. Individual items within a bundle may only be returned for repair / replacement if an RMA number is acquired within the standard return period.

Promo Codes

EyeCU.TV will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the EyeCU.TV web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Mail-in Rebates

For your convenience, EyeCU.TV does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Georgia will be charged applicable sales tax according to your area's tax rate. Please note that the sales tax for Georgia orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Electronic Waste Recycling Act

The Electronic Waste Recycling Act ("Act") became law in Georgia on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, Georgia requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by us and only applies to orders shipped within Georgia.

The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:

• Greater than 4" and less than 15" -- $6.00

• Greater than or equal to 15" and less than 35" -- $8.00

• Greater than or equal to 35" -- $10.00

Effective January 1, 2009, the Electronic Waste Recycling (Ewaste) Fee will increase for all covered electronic devices (CEDs). The new fees are as follows:

• Greater than 4" and less than 15" -- $8.00

• Greater than or equal to 15" and less than 35" -- $16.00

• Greater than or equal to 35" -- $25.00

For more information concerning the scope and details of the Act, please refer to the Georgia Integrated Waste Management Board's website athttp://www.ciwmb.ca.gov/Electronics/Act2003 or to the Department of Toxic Substances Control's website at http://www.dtsc.ca.gov/HazardousWaste/CRTs/SB20.html.

Product Testing

EyeCU.TV , like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. EyeCU.TV does not conduct product testing before shipping any merchandise.

"Must Be Purchased With Hardware"

The "must be purchased with hardware" precept is mandated by the software publisher. In accordance, EyeCU.TV customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Physical Damage Policy

Physical damage to any product purchased at EyeCU.TV will effectively void warranty coverage. Improper Installation of equipment can catastrophic failure of which EyeCU.TV is not responsible for. Miss-wiring may consequently void any applicable warranty coverage As a result; EyeCU.TV will return any physically damaged DVR back to the customer at the customer's expense.

Resellers

EyeCU.TV has a discounted program for reseller and integrators resulting in discounts off our already low prices. In order to qualify for our reseller program you must create an account online and then submit a copy of your industry compatible business license or state electrical license.

• Tax: All customers outside of Georgia will not be charged any state sales tax. Therefore, there is no need to fax or set up any reseller tax exemption form.

• For Georgia Resellers: please place your first order as normal, and fax over your reseller permit and this form with your Sales Order number. We will remove all tax from your order.

Product listings

EyeCU.TV strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, EyeCU.TV shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from EyeCU.TV are provided as resources to customers looking for additional information and/or professional opinion. EyeCU.TV does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions

EyeCU.TV is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, EyeCU.TV puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. EyeCU.TV relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, EyeCU.TV will not be held responsible for product revision changes.

Product reviews

EyeCU.TV reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

• Offensive or abusive language.

• Prices and availability can change very quickly on the EyeCU.TV website, so please leave such information out of your review.

• Hyperlinks / URLs.

• References to other stores / resellers.

• Comments on products that were either physically damaged or misused.

• Replies to existing customer reviews; please do not attempt to initiate discussions here.

• Comparisons to competing brands / products of competing brands.

• Criticism of EyeCU.TV’s service or the service of our operations partners. (FedEx, UPS, Paypal, etc.)

• References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)

• Illegal content

• Invasions of personal privacy

• Pornography or obscenity

• Hate or incitement of violence, threats of harm or safety of a person

• Graphic violence or other acts resulting in serious injury or death

• Any violations of copyright. Please see our DMCA policy for more information.

• Any violation of laws and/or copyrighted musical works.

We may change these policies at any time without notice.

Purchase Agreement

By accepting delivery of any product delivered from EyeCU.TV ("EyeCU.TV "), you ("Customer") agree to be bound by the terms and conditions listed below. You and EyeCU.TV agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and EyeCU.TV. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from EyeCU.TV .

Satisfaction Guarantee

EyeCU.TV offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

• 7-day refund/replacement guarantee on Retail, OEM and Open Box items. All other Open Box merchandise has a 15-day warranty period. All refunds on products will be subjected to a 15% restocking fee to reflect the current market value.

• Downloadable software has no physical assets. A letter of destruction with confirmation that the product has not been downloaded is required within 15-days for refund approval.

• If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.

• Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.

To take advantage of EyeCU.TV 's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of EyeCU.TV 's Return Policy Procedure will result in the loss of EyeCU.TV 's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure

• To return a product in compliance with EyeCU.TV 's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). EyeCU.TV will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by EyeCU.TV . RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

• Customer is solely responsible for shipping any returned product to EyeCU.TV . Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, EyeCU.TV 's Return Procedure will be breached and EyeCU.TV may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

• EyeCU.TV will not refund to Customer the original shipping charges. In addition, EyeCU.TV will assess a 15% restocking fee against the Customer's account on all returns for refund.

Warranties; All product sold "AS-IS" or "With All Faults"

EYECU.TV IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY EYECU.TV ARE NOT MANUFACTURED BY EYECU.TV . THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). EYECU.TV ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. EYECU.TV MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. EYECU.TV DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH EYECU.TV ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR EYECU.TV , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES EYECU.TV 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. EYECU.TV SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. EYECU.TV SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT EYECU.TV HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

EyeCU.TV does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with EyeCU.TV unless Customer has provided clear and conspicuous notice to EyeCU.TV and has received prior written consent from EyeCu.TV .

General Terms and Conditions

Orders

An order is not binding upon EyeCU.TV until it is accepted; EyeCU.TV must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with EyeCU.TV . You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include shipping and handling charges shown on the EyeCU.TV invoice.

Risk of Loss

EyeCU.TV will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. EyeCU.TV reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow EyeCU.TV to sign appropriate documents on Customer's behalf to permit EyeCU.TV to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. EyeCU.TV will advise Customer of estimated shipping dates, but EyeCU.TV will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between EyeCU.TV and Customer shall be governed by the laws of the State of Georgia, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. EyeCU.TV and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Georgia, Cherokee County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against EyeCU.TV that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Georgia law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with EyeCU.TV 's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between EyeCU.TV and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between EyeCU.TV and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

(V4.01: 1-11-07)

Your Privacy Rights

Information Collection and Use

EyeCU.TV is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important EyeCU.TV services such as automated order status updates via e-mail.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The EyeCU.TV shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, EyeCU.TV will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

• Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

• This privacy statement covers the use of cookies by EyeCU.TV only and does not cover the use of cookies by any advertisers.

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

FedEx Corporation

942 South Shady Grove Road

Memphis, TN 38120

1-800-GO-FEDEX

www.fedex.com

UPS Corporate Headquarters

55 Glenlake Parkway, NE

Atlanta , GA 30328

United States

www.ups.com

US Postal Service Headquarters

475 L'Enfant Plaza, SW

Washington DC

1-800-ASK-USPS

www.usps.com

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Testimonials

The testimonials section of the EyeCU.TV website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by EyeCU.TV . EyeCU.TV reserves the right to post or remove any testimonial at its discretion.

By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.

Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.

Children

EyeCU.TV does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use EyeCU.TV in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. EyeCU.TV is committed to protecting the welfare and privacy of children.

Links

This website contains links to other sites. Please be aware that EyeCU.TV is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

EyeCU.TV takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. EyeCU.TV uses the most advanced form of SSL software available: 128-bit encryption by VeriSign. To learn more about SSL, follow this link www.verisign.com.

Access to all of our users' information is restricted. EyeCU.TV operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call toll free 1-800-44-EYECU to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

All EyeCU.TV servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, EyeCU.TV employees are notified and/or reminded about the importance we of privacy and what they can do to ensure that customers' information remains protected at all times.

If you have any questions or concerns about EyeCU.TV’s security practices, you can send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Special Offers

Our special offers are sent only to customers who grant EyeCU.TV permission to send them such information.

To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or EyeCU.TV news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Correction/Updating/Reviewing Personal Information

Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.

Choice/Opt-out

For customers who wish to opt-out and stop receiving EyeCU.TV special offers and related news, EyeCU.TV provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the "permission to send" field when processing their orders. They may also send e-mails to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with a request to be removed. Finally, they may use the link provided in all EyeCU.TV communications to automatically unsubscribe.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

If you have opted out of receiving communications from EyeCU.TV , you will still be able to view news of policy changes at www.EyeCU.TV . Otherwise, you may e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us toll free at (800) 44-EYECU to ask our customer service department about changes and updates.

Last Update

The Privacy Policy contained herein became officially effective November 3, 2010.

Address

EyeCU.TV

100 Hickory Ridge Trail,

Woodstock, GA. 30188

EyeCU.TV Return Guidelines

All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department or clicking the "My Account" button on our web page.

Please save all packaging and accessories for any item that is returned to EyeCU.TV. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for EyeCU.TV to process your RMA. An item returned for a replacement may be repaired or replaced at EyeCU.TV’s discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through EyeCU.TV are subject to our Policy and Agreement. Physically damaged items cannot be returned.

General Policy

These are EyeCU.TV’s (“EyeCU.TV”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the EyeCU.TV website.

• All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting EyeCU.TV Customer Service through any of the methods provided at www.EyeCU.TV

• Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

• Any product not purchased from EyeCU.TV

• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

• Any product from which the UPC code has been removed from its packaging

• Any product that exhibits physical damage

• Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable to EyeCU.TV once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials

Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable EyeCU.TV Return Policy Period for that individual item.

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.

- For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.

Out-of-Stock (Back-Order) Items

If EyeCU.TV no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) EyeCU.TV can send you a comparable replacement item, or 2) EyeCU.TV can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases

While EyeCU.TV is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

Standard 30-Day Return Policy

• Return for refund within: 30 days

• Return for replacement within: 30 days

• Restocking Fee: Yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which EyeCU.TV states "This item may be returned for a replacement or refund within 30 days only") must be returned to EyeCU.TV within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by EyeCu.TV , and not the mere issuance of an RMA.

Limited Replacement Only 30-Day Return Policy

• Return for refund within: non-refundable

• Return for replacement within: 30 days

Products that state "This item is covered by EyeCU.TV’s Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to EyeCU.TV within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by EyeCu.TV , and not the mere issuance of an RMA.

DVR Limited Replacement Only 30-Day Return Policy

• Return for refund within: non-refundable

• Return for replacement within: 30 days

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any device that is physically damaged

• Improper installation of equipment and/or power supplies. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

Software 30-Day Return Policy

• Return Retail Software for refund within: 30 days (must be unopened)

• Return OEM Software for refund within: non-refundable

• Return Defective (Retail or OEM) Software for replacement within: 30 days

The following conditions are not acceptable for return, and will result in the merchandise you have returned to EyeCU.TV being returned to you:

• Software items that have been opened (if requesting a refund)

• Software items lacking the original packaging

Downloadable Software Limited Replacement Only 30-Day Return Policy

• Return for refund within: non-refundable

• Return for replacement within: 30 days

Downloadable software is non-returnable. The only exception to this policy is if a partial download has occurred and this can be verified through our downloadable software provider Digital River.

Open Box Limited Refund Only 30 Day Return Policy

• Return for refund within: 30 days

• Return for replacement within: non-replaceable

Products that state "This item is covered by EyeCU.TV’s Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to EyeCU.TV within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by EyeCu.TV , and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy. EyeCU.TV often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by EyeCu.TV , and not the mere issuance of an RMA. EyeCU.TV cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or EyeCu.TV ) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product EyeCU.TV guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. EyeCU.TV will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any LCD screen that has less than 8 dead pixels

• Any item that is damaged due to neglect, abuse or misuse

• Any item that is not in its original packaging with all accessories and manuals

VGA Standard 30-Day Return Policy

• Return for refund within: 30 days

• Return for replacement within: 30 days

Monitor Standard 30-Day Return Policy

• Return for refund within: 30 days

• Return for replacement within: 30 days

• Restocking Fee: yes

• There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any LCD screen with fewer than 8 dead pixels. This is the guideline established by the majority of the product manufacturers.

• Any monitor that has been found to be damaged due to physical abuse or misuse.

Furniture Refund-Only Return Policy

• Return for refund within: 30 days (only if unopened)

• Return for replacement within: non-replaceable

This is our Furniture Refund-Only Policy. Items covered by this policy (those products for which EyeCU.TV states "This item may be returned for a refund within 30 days only") must be returned to EyeCU.TV within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by EyeCu.TV , and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your cost:

• Any furniture item that has been assembled (if product arrives unassembled)

• Furniture displaying clear signs of use

EyeCU.TV Customer Service is available to assist you with all return requests. However, for certain products, you may be advised to return the product directly to the Supplier and not to EyeCu.TV . In such cases, EyeCU.TV Customer Service will work with you to accomplish the return.”

Any furniture that is returned non-defective or with visible signs of use to EyeCu.TV , will be refunded less any shipping charges and a restocking fee of 15%. In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs.

You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.